FAQ's
1. What is Flux Mart?
Flux Mart is your one-stop online store offering a wide variety of high-quality products, including beauty essentials, personal care items, and home accessories, all designed to make your life easier and more enjoyable.
2. Where does Flux Mart operate?
We are proudly based in Pakistan and deliver nationwide to bring our curated selection of products right to your doorstep.
3. How long does shipping take?
We aim to deliver your order within 3-4 working days after it has been placed. Please note that delivery times may vary slightly based on your location and any potential delays with our courier partners.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order. We strive to keep shipping rates affordable and transparent.
5. What is your return and refund policy?
If you are not satisfied with your purchase, you can request a return or refund within 3-4 working days of receiving your order. The product must be unused, in its original packaging, and in the same condition you received it. Please contact our customer service team at fluxhub223@gmail.com or call 0302-6290088 to initiate the process.
6. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your package on our courier partner's website for real-time updates on your delivery status.
7. What payment methods do you accept?
We accept a variety of payment methods including Cash on Delivery (COD), credit/debit cards, and other secure online payment options.
8. How do I contact customer support?
For any questions or assistance, feel free to contact us at fluxhub223@gmail.com or call 0302-6290088. Our customer service team is available to help you with your queries.
9. Can I change or cancel my order?
You can change or cancel your order within a short period after placing it. Please contact our customer service team as soon as possible to make any modifications.
10. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions on various products. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers.